Your water meter
To help protect your water meter and pipes from very cold nights, cover them with a meter cover, hessian bag or even a bucket.
If your meter or pipes do freeze, wait for them to thaw. Alternatively, pour lukewarm water over them. Don't use boiling or hot water because this can cause pipes to burst or split.
If you do experience a water meter burst, turn off your water supply using the stop tap and contact us on 1800 061 514.
Where is my water meter?
Your water meter measures the volume of water you use. It is generally positioned in an easy to access location on your property so that you can quickly take readings or turn off water in an emergency.
For a house your water meter is usually towards the street at the front of the property protected by a cover. You may need to remove the cover before you can take a reading.
In flats and large buildings the water meter can be found in the utilities cupboard on each floor, or at the front of the property in smaller buildings.
Contact us if you need assistance locating your water meter.
How to check for leaking pipes
Reading your water meter is a great way to check for leaking pipes on your property.
Step 1 - Take a reading after the last person has gone to the toilet or brushed their teeth at night.
Step 2 - Take a second reading before anyone uses any water in the morning.
If no one has used any water overnight and the reading has changed, then you know there is a leak. Contact a plumber to locate and repair the leak.
How to calculate your weekly water usage
Your water meter provides a quick and easy means of monitoring your household water consumption, just follow these easy steps:
Step 1 - Take an initial meter reading, also noting down the date and time.
Step 2 - Take a second reading on the eighth day close to the time that the original reading was taken.
Step 3 - Calculate the weekly consumption by deducting the original reading from the second reading.
Step 4 - Divide by the number of days between readings (7 in this case) to calculate the daily household usage. Simply divide the last figure by the number of people in the household to get the litres per person per day figure.