Your water meter



Where is my water meter?


Your water meter measures the volume of water you use. It is generally positioned in an easy to access location on your property so that you can quickly take readings or turn off water in an emergency.

For a house your water meter is usually towards the street at the front of the property protected by a cover. You may need to remove the cover before you can take a reading.

In flats and large buildings the water meter can be found in the utilities cupboard on each floor, or at the front of the property in smaller buildings.

Contact us if you need assistance locating your water meter.

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How to check for leaking pipes


Reading your water meter is a great way to check for leaking pipes on your property.

Step 1 - Take a reading after the last person has gone to the toilet or brushed their teeth at night.

Step 2 - Take a second reading before anyone uses any water in the morning.

If no one has used any water overnight and the reading has changed, then you know there is a leak. Contact a plumber to locate and repair the leak.

Download our Fact Sheet here


How to calculate your weekly water usage


Your water meter provides a quick and easy means of monitoring your household water consumption, just follow these easy steps:

Step 1 - Take an initial meter reading, also noting down the date and time.

Step 2 - Take a second reading on the eighth day close to the time that the original reading was taken.

Step 3 - Calculate the weekly consumption by deducting the original reading from the second reading.

Step 4 - Divide by the number of days between readings (7 in this case) to calculate the daily household usage. Simply divide the last figure by the number of people in the household to get the litres per person per day figure.



Why has my water meter been replaced?

We are currently replacing aging water meters across our service region under our water meter replacent program.
This is to ensure our customers have the best possible equipment installed and so we can accurately measure the volume of water supplied to homes across the region. 
The replacement process takes approximately 10 minutes and will involve a short interruption to your water supply.
If you are home at the time, our contractors will attempt to notify you before commencing the work.
Please note: Due to the fact that water meters slow down as they age, you may notice that your new water meters records slightly higher volumes than it did previously.
If you would like to test the accuracy of your meter write down the numbers appearing on the meter then fill a bucket (that you know the volume of). Re-read the numbers on the meter to check if that was the volume recorded by the meter.