Customers can expect to receive an account from us three times a year.
Your bill will include separate charges for the following:
- Water volume
- Water access
- Sewerage access
Owner-occupiers pay all the charges - tenants only pay the water volume charge.
Other charges may sometimes apply, such as a special meter reading fee or the Melbourne waterways charge.
If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.