Customer assistance

Central Highlands Water has two Customer Contact Centres in our service area.


Ballarat Office

Maryborough Office

7 Learmonth Road

Wendouree VIC 3355

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118 High Street

Maryborough VIC 3465

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Opening Hours:

Mon-Fri, 8.15am-5.00pm

Our Maryborough office will be closed from 12.30 pm on Tuesday 23 April 2019.

Normal opening hours will resume on Monday 29 April 2019.

Opening Hours:

Mon-Wed, 9.15 am - 4 pm*

Thurs and Fri, 9.15 am - 3 pm*

*Closed for lunch 12.30 pm - 1.30 pm 



Our Customer Contact Centre has dedicated staff in place to assist customers with:

  • referral to the relevant department
  • current information
  • billing advice/enquiries
  • short or long-term assistance in paying accounts

All calls are logged into our customer communications management system for future reference and to measure our service performance.

For any customer service enquiries please contact us or phone 1800 061 514.