Dial before you dig

Central Highlands Water is a member of the national Dial Before You Dig service which provides convenient access to our water and sewerage infrastructure plans.

Customers can lodge a request with Dial Before You Dig for an area they are about to work on by:

Where possible, allow at least two business days before any job is due to begin to receive the information.

For further information visit www.1100.com.au or call 1100 during business hours.



What is the Dial Before You Dig service?

Dial Before You Dig is the national referral service for information on underground infrastructure. It puts those who intend to excavate in touch with underground asset owners who are members of the Dial Before You Dig service.

The asset owners respond by providing information (generally plans) on the location of any underground pipes and cables, along with information on how to work safely and carefully whilst excavating in the vicinity of underground plant.

How does the service work?

Free Dial Before You Dig enquiries can be lodged in one of three ways:

You will initially receive a confirmation sheet from Dial Before You Dig which provides details of the asset owners affected and enables you to ensure the recorded dig site is correct. The asset owners will then send you plans detailing the location of their underground infrastructure.

Why should I use the service before I begin excavation?

Underground pipes and cables carry vital services such as water, electricity, communications and gas – damaging them can cause widespread disruption and in some cases isolate entire communities from these essential basic services. Of course there is also the risk of personal injury and incurring significant financial penalties if you damage underground infrastructure.

Dial Before You Dig is therefore the essential first step of safe excavation. It is a quick and free service so it makes sense to use Dial Before You Dig every time.

Who should use the Dial Before You Dig service?

Builders, contractors, farmers, excavation companies, councils, landscapers, underground network maintenance workers, plumbers, home owners, cable and pipe location companies – in fact anyone who is intending to begin digging work should lodge an enquiry before commencing. Even if you are planning any kind of excavation in your own backyard, you should contact Dial Before You Dig.

How much does it cost to obtain a location plan?

Lodging a Dial Before You Dig enquiry is free. In some instances underground asset owners may charge for the supply of infrastructure information – although this is normally only for large development related enquiries or planning/design enquiries where no excavation is taking place.

What type of information is provided?

Underground location plans provide information about plant presence only - they do not pinpoint the exact location of the cables and pipes. It is the excavator’s responsibility to visually expose the cable or pipe manually by using hand tools before any construction begins. This is usually completed using the potholing technique and by following the relevant utilities’ instructions. Utilities will provide contact details for further assistance.