Customer Advisory Panel


Customer Advisory Panel

The Customer Advisory Panel (CAP) was formed after feedback with our community. Customers told us they want more information and more engagement opportunities with us.

The role of the CAP is to assist with engagement in our 15 supply systems.

The CAP will:

  • respond to our customer and community changing needs and expectations
  • enhance our customers' experience through the delivery of tailored and valued information
  • provide our community with opportunities to engage via digital platforms 24 hours a day, 7 days a week
  • promote our ability to deliver safe, clean drinking water that tastes great
  • establish trust in our ability to provide a reliable and sustainable water and sewer system
  • deliver further value to customers
  • provide a holistic view to the needs of our community
  • receive feedback and recommendations
  • provide an update on our performance regarding our customer promises outlined in our Pricing Submission Commitment 2018-2023.

The CAP is guided by a Charter. Its role is to represent the views and interests of the Central Highlands Water customers and community, providing feedback on current and future needs for water and wastewater services.

The Customer Advisory Panel has met three times in 2019.


Inaugral meeting 27 March 2019.