Common concerns

Despite being of a high standard, occasionally drinking water will vary in taste, odour or appearance.

While changes in water quality may raise customer concerns, the water is still suitable for human consumption and readily meet drinking water standards or guidelines.

Most of the water quality concerns reported by customers can be grouped into categories:

Taste and odour



Central Highlands Water welcomes water quality enquiries from customers – whatever the problem. We’ll investigate and respond to every concern.